Frequently Asked Questions

 

FAQ's 

Is there anything I cannot return?

Due to the custom printing process for some of our items, we do not accept returns or exchanges for FRAMED or unframed art prints, custom / build-your own calendars, postcards, or notecards.

For instructions on how to return all other products, please see our store policy here.

 

Is your Nashville shop open?

We are closed due to renovations. We no longer offer souvenir items, but feel free to check in with Made in TN and Holiday Inn at Vanderbilt for Nashville-themed gifts. Curbside pick-up remains an option on Monday - Friday from 10 a.m. - 5 p.m.

 

Do you ship internationally?

Unfortunately, we no longer offer shipping outside of the United States as import duties and fees around the globe have recently become too cost prohibitive. You are welcome to Google “U.S. package forwarding service to ____” to arrange delivery of your order. Furthermore, we do not have stockists or licensees available outside of the USA at this time.

 

Help! My puzzle is missing a piece / is mismatched with what is shown on the box. How can I get a replacement?

AmericanFlat is a licensee of ours who prints and distributes the puzzles- we just lend them the cool artwork to do so. Please let them know about your missing piece(s) or mismatched puzzle here: https://www.americanflat.com/pages/adgpuzzle or feel free to give them a call at 1-646-971-9911 & they will take care of you ASAP!

If your puzzle is produced by True South Puzzle Company, please reach out to them about your missing piece(s) here: https://truesouthpuzzlecompany.com/missing-pieces.html

 

 

Do you offer custom sizes for your poster art?

Yes, we offer custom sizing for our art prints. The cost for a custom-sized art print is $25 + the price of the next-size-up option. (For example, if you want a 17x22" design, the cost would be $25 + $39.99.) Please send your custom size requests to support@andersondesigngroup.com.

We cannot customize the sizing of our metal signs & canvases.

We do not offer this service during the months of November & December due to the holiday rush.

 

What if I want to order just one postcard?

Because of production costs, the minimum number of postcards / notecards we can print is 8 cards. You can choose 8 of the same design or use our Build-Your-Own Set feature and choose 8 different designs!

We have a few individual Gateway Arch, Indiana Dunes, White Sands, and New River Gorge postcards on-hand. Please email us with your shipping address and we will send an online invoice to you for the postcard(s) + postage.

 

Do you offer bulk discounts?

Yes, for orders $300 or more, please use coupon code Bulk15 for 15% off. If your order doesn’t reach that amount, sign up for our newsletter at the bottom of our website to receive a 10% off coupon code.

 

How can I receive just one National Park sticker?

Our National Parks licensee, Tourist Courts, produces many of our National Park products —feel free to visit their website for individual stickers, magnets, mugs, keychains & more!

 

I need postcards for my wedding / event. How do I order those?

All of our 2,500+ designs are available as postcards or notecards. However, we do not offer custom printing (e.g. "Save the Date" text) on the back or front of our cards. You are welcome to order our cards with a blank backside and take them to your local printer to add custom text.

 

How can I frame your postcards?

Our postcards are printed in peculiar sizes (4.25” x 6” and 4.5” x 6”) so they won't fit in a standard frame, but we suggest dropping them off at a local framer or check out websites like Amazon, Etsy, eframe.com, or Mirage Outlet that offer custom postcard-sized frames. Another option would be to check out some tips from a customer of ours that creatively displayed our postcards in his space -- here's a direct link to our Q&A blog with him: https://www.andersondesigngroupstore.com/blogs/news/q-a-adg-superfan.

 

May I license your images?

You must receive expressed written consent & sign a license agreement with us before becoming a licensee. Send us your information to file your licensing request.

 

How do I become a wholesaler?

Please email wholesale@andersondesigngroup.com to submit a wholesale inquiry. We will provide you with the next steps if you qualify.

 

I would love a poster of (blank) but I don’t see it available. Do you take requests?

Absolutely! A commissioned poster usually costs between $4,500 - $6,000 if you'd like to own the rights to the design. However, we love getting feedback about our current designs, and requests for new ones are always welcome. Don't forget to include some reference photography with your emailed request. Inspiration always helps the creative process. We have an ongoing "to-do" list, but we will often prioritize cities / locations that we receive a large amount of requests for.

 

What kind of paper are your posters printed on?

We use digital printing methods on acid-free, gallery-grade paper with high quality aqueous inks.

 

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