Frequently Asked Questions

 

Holiday FAQ's 

 

🎄 Happy Holidays, y’all! 🕎

Please read carefully the info below for details on our Christmas season. Also, please make note that we are a small family business and are only open Monday - Friday 10 a.m. - 5 p.m. (our shipping elves rest on the weekends!) so we will respond to your emails and will process orders only in that window. We kindly ask for your patience with us during this time & thank you so much for supporting us! 

 

OUR STUDIO WILL BE CLOSED FROM DECEMBER 23 - JANUARY 3, 2023. ALL ORDERS PLACED DURING THIS TIME WILL BE PROCESSED & SHIPPED WHEN WE RETURN FROM THE BREAK.

Shipping

 

What is the last day I can order for delivery before Christmas?

Our last order day for likely delivery before Christmas is Friday, December 16th. Some items (such as build-your-own calendars, postcards, notecards, metal signs, and canvases) must be ordered by Monday, December 12th. If you place an order after the 16th, please review our expedited shipping options at checkout. Our small team is working as fast as we can, but if you’d like to upgrade your shipping speed from Ground to expedited, please email us and we’ll send an online invoice to your email for the up-charge.

 

How long will my order take to process?

Please visit our Product pages to see specific timelines on processing in bold & red at the top of the page.

 

How long does it take to ship my order?

Depends on where we’re sending to. After entering in your shipping address at checkout, you will be given a list of shipping options including expedited choices. We ship all of our products from Nashville, except our canvases which ship from Colorado and our metal signs from Texas.

Once an order leaves our facility, we cannot make any changes to the shipping address. The rate of speed at which your package is delivered to you will be based off your chosen shipping method. UPS does not provide us with any further info than what is shown on the tracking system so we have no insight on delays or lost packages. 

 

How can I track my order?

You will receive a second email (double check your spam folder!) with a tracking number included. Often we will print the shipping label 24-48 hours before the order leaves our facility.

 

What do I do if my package is lost or damaged?

If your package has been marked as delivered but hasn’t arrived, please wait 48 hours and check in with neighbors, apartment managers, or mail rooms first before reaching out to us. Please note that once a package has left our facility, it is out of our hands, and we will not be responsible for any lost or stolen packages. If your package has been damaged, please send us an email with your order number and photos of the damage: support@andersondesigngroup.com. We will file a claim with UPS and will resend your order ASAP.

 

Do you ship internationally?

Unfortunately, we no longer offer shipping outside of the United States as import duties & fees around the globe have become too cost prohibitive. We recommend Googling “U.S. forwarding service to ____” to arrange delivery of your order. We do not suggest a specific service as they all vary in pricing & features, but once decided, the forwarding service will provide a U.S. address that can be used at checkout on our website. We do not have stockists or licensees available outside of the USA at this time and we do not sell our artwork digitally.

 

Curbside Pick-Up

 

What are your curbside pick-up hours?

Our curbside pick-up hours are Monday - Friday 10 a.m. - 5 p.m. You will receive a second email once your order is ready to pick-upplease do not come before you receive a pick-up email as we may not have your order ready yet. Unfortunately, due to our high volume of orders during this time we are not offering same-day pick-up.

If you chose Pick-Up at our Studio Store at checkout but would like to have it shipped instead, please email us and we’ll send you an online invoice for the ship fee. Once it’s paid, we’ll get it sent your way!

 

Is your studio store open?

We are not open to the public at this time. We no longer carry souvenirs, but you can visit Made in TN or Holiday Inn at Vanderbilt for our smaller gift items (ornaments, magnets, mugs, etc.).

 

Returns & Exchanges

 

How do I return / exchange my order?

If the product arrived damaged or defective, we will pay shipping costs for your replacement. If your order arrived in good condition but you just changed your mind and would like to choose a different item (or just return for a refund), you are responsible for the cost to ship the item back to us and to reship the new item. Returned items must arrive in perfect condition in order to be exchanged / refunded.

Please send back to us via UPS or FedEx at:

ATTN: RETURNS (order # here)

Anderson Design Group

116 29th Avenue N.

Nashville, TN 37203

Due to the custom printing process for some of our items, we do not accept returns or exchanges for FRAMED prints, metal signs, canvases, custom / build-your own calendars, postcards, or notecards. We recommend regifting or donating these items!

 

Gift Wrapping & Gift Notes

Do you offer gift wrapping?

We do not gift wrap orders, but you’re welcome to leave a gift note at checkout! Pricing information is not attached to our packing slips.

Due to our streamlined production, our canvases and metal signs do not ship with gift notes attached. Please plan ahead for an alternative way to relay your gift note. We apologize for this inconvenience!

 

Missing Pieces or Defective Puzzles

 

Help! My puzzle is missing pieces! What should I do?

Please contact AmericanFlat here: https://www.americanflat.com/pages/adgpuzzle or call 1-646-971-9911. They will do everything they can to make sure you get a good puzzle from their current stock!

If you’re missing pieces from a True South puzzle, please contact them on their site here: https://shop.truesouthpuzzlecompany.com/missing-pieces.html

 

Custom Sizing & Projects

 

I love your ___ design! Can I get it in a size that is not listed?

Due to our holiday rush season, we do not offer custom sizing during November and December. Please check back in with us in January with a link or screenshot to the specific design you’re wanting and your shipping address — we will provide further info from there!

We are also not taking on any custom illustration projects during the holidays, but please email us in January with as much info as possible on your business / project and what you’re looking for in a custom piece: support@andersondesigngroup.com.

  

Non-Holiday FAQ's

 

What if I want to order just one postcard?

Because of production costs, the minimum number of postcards / notecards we can print is 8 cards. You can choose 8 of the same design or use our Build-Your-Own Set feature and choose 8 different designs!

We have a few individual Gateway Arch, Indiana Dunes, White Sands, and New River Gorge postcards on-hand. Please email us with your shipping address and we will send an online invoice to you for the postcard(s) + postage.

 

Do you offer bulk discounts?

Yes, for orders $300 or more, please use coupon code Bulk15 for 15% off. If your order doesn’t reach that amount, sign up for our newsletter at the bottom of our website to receive a 10% off coupon code.

 

How can I receive just one National Park sticker?

Our National Parks licensee, Tourist Courts, produces many of our National Park products —feel free to visit their website for individual stickers, magnets, mugs, keychains & more!

 

I need postcards for my wedding / event. How do I order those?

All of our 2,500+ designs are available as postcards or notecards. However, we do not offer custom printing (e.g. "Save the Date" text) on the back or front of our cards. You are welcome to order our cards with a blank backside and take them to your local printer to add custom text.

 

How can I frame your postcards?

Our postcards are printed in peculiar sizes (4.25” x 6” and 4.5” x 6”) so they won't fit in a standard frame, but we suggest dropping them off at a local framer or check out websites like Amazon, Etsy, eframe.com, or Mirage Outlet that offer custom postcard-sized frames. Another option would be to check out some tips from a customer of ours that creatively displayed our postcards in his space -- here's a direct link to our Q&A blog with him: https://www.andersondesigngroupstore.com/blogs/news/q-a-adg-superfan.

 

May I license your images?

You must receive expressed written consent & sign a license agreement with us before becoming a licensee. Send us your information to file your licensing request.

 

How do I become a wholesaler?

Please email wholesale@andersondesigngroup.com to submit a wholesale inquiry. We will provide you with the next steps if you qualify.

 

I would love a poster of (blank) but I don’t see it available. Do you take requests?

Absolutely! A commissioned poster usually costs between $4,500 - $6,000 if you'd like to own the rights to the design. However, we love getting feedback about our current designs, and requests for new ones are always welcome. Don't forget to include some reference photography with your emailed request. Inspiration always helps the creative process. We have an ongoing "to-do" list, but we will often prioritize cities / locations that we receive a large amount of requests for.

 

What kind of paper are your posters printed on?

We use digital printing methods on acid-free, gallery-grade paper with high quality aqueous inks.

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