Frequently Asked Questions
Looking for a quick answer? You've come to the right place.
Is there anything I cannot return?
Due to the custom printing process for some of our items, we do not accept returns or exchanges for FRAMED prints, custom / build-your own calendars, postcards, or notecards.
Do you ship internationally?
Unfortunately, we no longer offer shipping outside of the United States as import duties and fees around the globe have recently become too cost prohibitive. You are welcome to use a U.S. forwarding service to arrange delivery of your order. Furthermore, we do not have stockists or licensees available outside of the USA at this time. So sorry for the inconvenience and thank you for your interest in our artwork!
Do you offer custom sizes for your poster art?
Although we cannot customize our existing artwork, we do offer custom sizing for our ART PRINTS. The cost for a custom-sized art print is $100 + the price of the next-size-up option. (For example, if you want a 17x22" design, the cost would be $100 + $39.99.) Please send your custom size requests to firstname.lastname@example.org.
We do not offer this service during the months of November & December due to the holiday rush.
What are the dimensions of your framed prints?
The dimensions are as follows:
11x14" (Simple): 13x16"
11x14" (Standard): 18x22"
11x14" (Deluxe): 20x24"
18x24" (Simple): 20x26"
18x24" (Standard): 26x32"
18x24" (Deluxe): 28x34"
24x32" (Simple): 26x34"
24x32" (Standard): 32x40"
24x32" (Deluxe): 34x42"
I would love a poster of (blank) but y'all don't have it. Do you take requests?
Absolutely! A commissioned poster usually costs between $4,500 - $6,000 if you'd like to own the rights to the design. However, we love getting feedback about our current designs, and requests for new ones are always welcome. Don't forget to include some reference photography with your emailed request. Inspiration always helps the creative process. We have an ongoing "to-do" list, but we will often prioritize cities / locations that we receive a large amount of requests for.
I need postcards for my wedding / event. How do I order those?
All of our 1,800+ designs are available as postcards or notecards. However, we do not offer custom printing (e.g. "Save the Date" text) on the back or front of our cards. You are welcome to take our cards to your local printer to add custom text.
How do I become a wholesaler?
Please email email@example.com to submit a wholesale inquiry. We will provide you with the next steps if you qualify.
May I license your images?
You must receive expressed written consent & sign a license agreement with us before becoming a licensee. Send us your information to file your licensing request.
Are your designs reproductions of vintage artwork?
No, all of our designs are original pieces. Our first collection (the Spirit of Nashville) was born in 2004. Many of our illustrations are rendered in an early 20th century style (such as the WPA-inspired National Parks series). All of our artwork is copyrighted and is not public domain.
Are you Hatch Show Print?
Surprisingly, we get this question a lot. No, we are not Hatch, but we are big fans (and neighbors)! Hatch uses a block letter-press printing process and has been creating posters for 100+ years. We begin all of our poster art with a hand-illustrated process that is then uploaded and finished digitally. We do not do concert posters either.
Do you have originals of the posters for sale?
Since most of our designs are finished on the computer, few "originals" of our illustrated posters exist. Some of our posters are based on original acrylic or oil paintings, such as the Kai Carpenter Collection. Please email firstname.lastname@example.org if interested in purchasing.
How are your prints shipped?
Posters are carefully rolled, placed in sealed plastic sleeves and packaged in cardboard tubes. We ship via USPS, UPS, and Fedex with rush options available. Framed prints are packed out with protective materials in a sturdy cardboard box and shipped with shatterproof plexiglass.
Are your prints standard frame size?
We strive to make framing as inexpensive and easy as possible. Our two most popular print sizes fit standard 11x14 and 18x24" frames.
What if I want to order just one postcard?
Because of production costs, the minimum number of postcards / notecards we can print is 8 cards. You can choose 8 of the same design or use our Build-Your-Own Set feature and choose 8 different designs!
Do you offer bulk discounts?
Yes, for orders $300 or more, please use coupon code Bulk15 for 15% off.
Do you have stores all over the US?
Though we do wholesale and distribute our work throughout the US, the one and only Anderson Design Group Studio Store is located in Tennessee at 116 29th Avenue North Nashville, TN 37203. Due to current COVID-19 restrictions, our studio store is open only to curbside pick-up orders.
I am an artist. Can you sell my work?
Sorry, we do not carry or sell artwork by anyone outside of our team of artists.
What kind of paper are your posters printed on?
Our posters are printed on acid-free, archive-grade paper.
What if I cannot find the design I want?
Utilizing the "search bar" is always a great way to start. If you still aren't finding what you're looking for, the item may be out of print, no longer available, or yet to be created!
Do you have gift cards?
Yes! Take a look at your gift card options.
How do I remove myself from your email list?
We usually send 4-5 emails a month and a few more around Christmas or when we have a special sale. But if you want to opt out, just hit the "unsubscribe" button at the bottom of any of our promo emails.
Does the image on your site accurately represent what I will be sent?
We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate or prints may slightly vary. If you are not satisfied with the product you receive, please refer to our Return Policy.