Happy Holidays, y’all!

Please read carefully the info below for details on our Christmas season. Also, please make note that we are a small family business and are only operating Monday - Friday 10 a.m. - 5 p.m. (our shipping elves rest on the weekends!). We will respond to your emails and process orders only in that window.

We kindly ask for your patience with us during this time & thank you so much for supporting us!

Shipping

What is the last day I can order for delivery before Christmas?

Our cut-off day for pre-Christmas delivery is Monday, December 15. After this date, we can no longer ensure that your order will arrive before Christmas. If an order is placed after this date, please email us and we’ll send an online invoice to your email for expedited shipping up-charge: support@andersondesigngroup.com.

How long will my order take to process?

Please visit our Product pages to see specific timelines on processing in bold & red at the top of each page.

How can I track my order?

You will receive a second email (double check your spam folder!) with a tracking number included. It will update with an exact delivery date & time once it’s in transit.

How long does it take to ship my order?

Depends on where we’re sending to! We ship all of our products from Nashville except for our canvases (shipped from Colorado), metal signs (shipped from Texas), and home accents (shipped from North Carolina).

*Please note that USPS, UPS, and FedEx does not provide us with any further info than what is shown on the online tracking system, so we have no insight on delays or lost packages.

What do I do if my package is lost or damaged?

If your package has been marked as delivered but hasn’t arrived, please wait 48 hours and check in with neighbors, apartment managers, or mail rooms first before reaching out to us. Please note that once a package has left our facility, it is out of our hands, and we will not be responsible for any lost or stolen packages.

If your package has been damaged, please visit http://claim.orderprotection.com/ to file a claim via our partner OrderProtection.com. Once you have successfully submitted your claim, we will resend your order ASAP.

What are your shipping rates? 

We offer free Ground shipping for orders $49+. While we do ship internationally, this free option does not apply for orders that are delivering outside of the U.S.

If you’re needing to expedite your order, please reach out to us for rates: support@andersondesigngroup.com.

Do you ship internationally?

Yes! We now offer international shipping via DHL Global. Please choose your corresponding shipping country at checkout to view pricing + fees.

Due to third party vendor agreements, we do not ship metal signs or canvases internationally.

Curbside Pick-Up

What are your curbside pick-up hours?

Our curbside pick-up hours are Monday - Friday 10 a.m. - 5 p.m. You will receive a second email once your order is ready to pick-up — please do not come before you receive a pick-up email as we may not have your order ready yet. Unfortunately, due to our high volume of orders during this time, we are not offering same-day pick-up.

*We will be closed Wednesday, December 24th — Friday, January 2nd for holiday break. We will not be processing orders during this time and curbside pick-up will not be available until we return on Monday, January 5th.

Is your studio store open?

Our storefront is closed to the public, but curbside pick-up remains an option Monday - Friday from 10 a.m. - 5 p.m. Feel free to check in with Made in TN in the L&L Market and 12 South locations and Holiday Inn at Vanderbilt for our Nashville-themed gifts & souvenirs.

Returns & Exchanges

Is there anything I cannot return?

Due to the custom printing process for some of our items, we do not accept returns or exchanges for framed or unframed prints, canvases, mini canvases, metal signs, build-your-own postcards, notecards, and calendars.

If you have purchased Order Protection, the customer care team will help with solutions provided by the link in your order confirmation: http://claim.orderprotection.com/

If you did not purchase Order Protection on your order, you're eligible for a one-time order issue resolution! However, in order to be eligible to file claims in the future, you'll need to purchase Order Protection at checkout.

For all other products, you can send back to us via the shipping service of your choice to:

ATTN: RETURNS (order # here)

Anderson Design Group

116 29th Avenue N.

Nashville, TN 37203

Once we receive it back to our studio in perfect condition, we will issue a refund.

Gift Wrapping & Gift Notes

Do you offer gift wrapping?

We do not gift wrap orders, but you’re welcome to leave a gift note at checkout! Pricing information is not attached to our packing slips.

Due to their streamlined production, our canvases and metal signs do not ship with gift notes attached. Please plan ahead for an alternative way to relay your gift note.

Custom Sizing & Projects

I love your ___ design! Can I get it in a size that is not listed?

Due to our holiday rush season, we do not offer custom sizing during November and December. Please check back in with us in January with a link or screenshot to the specific design you’re wanting and your shipping address — we will provide further info from there!

We are also not taking on any custom illustration projects during the holidays, but please email us in January with as much info as possible on your business / project and what you’re looking for in a custom piece: support@andersondesigngroup.com.

Missing Pieces or Defective Puzzles

Help! My puzzle is missing a piece / is mismatched with what is shown on the box. How can I get a replacement?

AmericanFlat was a puzzle licensee of ours who printed & distributed for us from 2020 - 2023. If your puzzle was made by AmericanFlat, they unfortunately cannot remedy missing or defective pieces anymore as they no longer produce puzzles. We recommend reaching out to the business you purchased from to try and get a refund.

If your puzzle was produced by My Puzzle, contact them here: support@mypuzzle.com

If your puzzle was produced by MasterPieces, contact them here: https://www.masterpiecesinc.com/pages/missing-puzzle-pieces

You're welcome to check out our other wonderful & reliable puzzle vendors like: us.mypuzzle.com, True South Puzzle Company, MasterPieces, Inc., and DesignWorks Ink.

Misc. Questions

Do you offer custom sizes for your poster art?

Yes, we offer custom sizing for our art prints. The cost for a custom-sized art print is $25 + the price of the next-size-up option. (For example, if you want a 17x22" design, the cost would be $25 + $44.99.) Please send your custom size requests to support@andersondesigngroup.com.

We cannot customize the sizing of our metal signs & canvases.

We do not offer this service during the months of November & December due to the holiday rush.

What if I want to order just one postcard?

Because of production costs, the minimum number of postcards / notecards we can print is 8 cards. You can choose 8 of the same design or use our Build-Your-Own Set feature and choose 8 different designs!

We have a few individual Gateway Arch, Indiana Dunes, White Sands, and New River Gorge postcards on-hand. Please email us with your shipping address and we will send an online invoice to you for the postcard(s) + postage.

Do you offer bulk discounts?

We offer a 15% off military discount for those who have served or are currently serving -- please message us for code details. Alternatively, sign up for our newsletter at the bottom of our website to receive a 10% off discount code. Monthly e-blasts will reveal any & all upcoming sales.

How can I receive just one National Park sticker?

Our National Parks licensee, Tourist Courts, produces many of our National Park products —feel free to visit their website for individual stickers, magnets, mugs, keychains & more!

I need postcards for my wedding / event. How do I order those?

All of our 3,000+ designs are available as postcards or notecards. However, we do not offer custom printing (e.g. "Save the Date" text) on the back or front of our cards. You are welcome to order our cards with a blank backside and take them to your local printer to add custom text.

How can I frame your postcards?

Our postcards are printed in peculiar sizes (4.25” x 6” and 4.5” x 6”) so they won't fit in a standard frame, but we suggest dropping them off at a local framer or check out websites like Amazon, Etsy, eframe.com, or Mirage Outlet that offer custom postcard-sized frames. Another option would be to check out some tips from a customer of ours that creatively displayed our postcards in his space -- here's a direct link to our Q&A blog with him: https://www.andersondesigngroupstore.com/blogs/news/q-a-adg-superfan.

May I license your images?

You must receive expressed written consent & sign a license agreement with us before becoming a licensee. Send us your information to file your licensing request.

How do I become a wholesaler?

Please email wholesale@andersondesigngroup.com to submit a wholesale inquiry. We will provide you with the next steps if you qualify.

I would love a poster of (blank) but I don’t see it available. Do you take requests?

Absolutely! A commissioned poster usually costs between $4,500 - $6,000 if you'd like to own the rights to the design. However, we love getting feedback about our current designs, and requests for new ones are always welcome. Don't forget to include some reference photography with your emailed request. Inspiration always helps the creative process. We have an ongoing "to-do" list, but we will often prioritize cities / locations that we receive a large amount of requests for.

What kind of paper are your posters printed on?

We use digital printing methods on acid-free, gallery-grade paper with high quality aqueous inks.