Frequently Asked Questions

Happy Holidays, y'all! Looking for a quick answer? You've come to the right place.

    Please read carefully the info below for details on our Christmas season. Also, please make note that we are a small business and are only open Monday - Friday 9 a.m. - 5 p.m. (our shipping elves rest on the weekends!) so we will respond to your emails and will process orders only in that window. We kindly ask for your patience with us during this time & thanks so much for supporting us!

     

    Enjoy 20% off of site wide PLUS free shipping on orders over $89 with code: Cyber20 at checkout!

    *FRAMED PRINTS are excluded from free shipping!*

     

    Shipping

     

    What is the last day I can order for pre-Christmas delivery?

    Our cut-off for last day of guaranteed delivery is Friday, December 10th. After this date, we can no longer ensure that your order will arrive before Christmas. If an order is going to be placed after this date, please review our expedited shipping options at checkout. Our small team is working as fast as we can, but if you’d like to upgrade your shipping speed from Ground to expedited, please email us and we’ll send an online invoice to your email for the up-charge.

    The last day of guaranteed delivery of FRAME orders is Monday, December 13th.

    How long will my order take to process?

    Please visit our Product pages to see specific timelines on processing in bold & red at the top of each Product page. 

    How long does it take to ship my order?

    Depends on where we’re sending to! After entering in your shipping address at checkout, you will be given a list of shipping options including expedited choices. We ship all of our products from Nashville, TN, except our canvases which ship from Colorado and our metal signs from Texas.

    Once an order leaves our facility, we cannot make any changes to the shipping address. The rate of speed at which your package is delivered to you will be based off your chosen shipping method. UPS does not provide us with any further info than what is shown on the tracking system so we have no insight on delays or lost packages. 

    How can I track my order?

    You will receive a second email (double check your spam folder!) with a tracking number included. Often we will print the shipping label 24-48 hours before the order leaves our facility.

    What do I do if my package is lost or damaged?

    If your package has been marked as delivered but hasn’t arrived, please wait 48 hours and check in with neighbors, apartment managers, or mail rooms first before reaching out to us. Please note that once a package has left our facility, it is out of our hands, and we will not be responsible for any lost or stolen packages. If your package has been damaged, please send us an email with your order number and photos of the damage: support@andersondesigngroup.com. We will file a claim with UPS and will resend your order ASAP.

    Do you ship internationally?

    Unfortunately, we no longer offer shipping outside of the United States as import duties & fees around the globe have recently become too cost prohibitive. We recommend Googling “U.S. forwarding service to ____” to arrange delivery of your order. We do not suggest a specific service as they all vary in pricing & features, but once you’ve decided, the service website will provide a U.S. address that can be used at checkout on our website. We do not have stockists or licensees available outside of the USA at this time and we do not sell our artwork digitally.

     

    Curbside Pick-Up

     

    What are your curbside pick-up hours?

    Our curbside pick-up hours are Monday - Friday 10 a.m. - 5 p.m. You will receive a second email once your order is ready to pick-upplease do not come before you receive a pick-up email as we may not have your order ready yet. Unfortunately, due to our high volume of orders during this time we are not offering same-day pick-up. 

    If you chose “Pick-Up at our Studio Store” at checkout but would like to have it shipped instead, please email support@andersondesigngroup.com and we’ll send an online invoice for the ship fee to your email. Once it’s paid, we’ll get it sent your way!

    What is the last day to pick-up curbside before Christmas?

    Thursday, December 23rd is the last day to receive your order from our studio store.

    Is your studio store open?

    We are not open to the public at this time as we are undergoing renovations. Please visit Made in TN or Holiday Inn at Vanderbilt for our smaller gift items (ornaments, magnets, mugs, etc.) as we no longer carry souvenirs.

     

    Returns & Exchanges

     

    How do I return / exchange my order?

    If the product arrived damaged or defective, we will pay shipping costs for your replacement. If your order arrived in good condition but you just changed your mind and would like to choose a different item (or just return for a refund), you are responsible for the cost to ship the item back to us and to reship the new item. Returned items must arrive in perfect condition in order to be exchanged / refunded.

    Please send back to us via UPS or FedEx at: 

    ATTN: RETURNS (order # here)

    Anderson Design Group

    116 29th Avenue N.

    Nashville, TN 37203

    Due to the custom printing process for some of our items, we do not accept returns or exchanges for FRAMED prints, metal signs, canvases, custom / build-your own calendars, postcards, or notecards. We recommend regifting or donating these items!

     

    Gift Wrapping & Gift Notes

     

    Do you offer gift wrapping?

    We do not gift wrap orders, but you’re welcome to leave a gift note at checkout. If a gift note is added, pricing information will not be shared with the recipient.

     

    Missing Pieces or Defective Puzzles

     

    Help! My puzzle is missing pieces! What should I do?

    We do not manufacture puzzles ourselves; however, we license our artwork to two separate puzzle makers. If you have a quality issue or you are missing puzzle pieces, please contact the corresponding maker directly using the links below.

    AmericanFlat Puzzles: https://www.americanflat.com/pages/adgpuzzle or call 646-971-9911 

    True South Puzzles: https://truesouthpuzzlecompany.com/missing-pieces.html

     

    Custom Sizing & Projects

     

    I love your ___ design! Can I get it in a size that is not listed?

    Due to our holiday rush season, we do not offer custom sizing during November and December. Please check back in with us in January with a link or screenshot to the specific design you’re wanting and your shipping address — we will provide further info from there!

    We are also not taking on any custom illustration projects during the holidays, but please email us in January with as much info as possible on your business / project and what you’re looking for in a custom piece: support@andersondesigngroup.com.

     

    Year-round FAQ's 

     

    Is there anything I cannot return?

    Due to the custom printing process for some of our items, we do not accept returns or exchanges for FRAMED prints, custom / build-your own calendars, postcards, or notecards. 

    Do you ship internationally?

    Unfortunately, we no longer offer shipping outside of the United States as import duties and fees around the globe have recently become too cost prohibitive. You are welcome to use a U.S. forwarding service to arrange delivery of your order. Furthermore, we do not have stockists or licensees available outside of the USA at this time. So sorry for the inconvenience and thank you for your interest in our artwork!

    Do you offer custom sizes for your poster art?

    Although we cannot customize our existing artwork, we do offer custom sizing for our ART PRINTS. The cost for a custom-sized art print is $25 + the price of the next-size-up option. (For example, if you want a 17x22" design, the cost would be $25 + $39.99.) Please send your custom size requests to support@andersondesigngroup.com.

    We do not offer this service during the months of November & December due to the holiday rush.

    ​What are the dimensions of your framed prints?

    The dimensions are as follows:

    11x14" (Simple): 13x16"

    11x14" (Standard): 18x22"

    11x14" (Deluxe): 20x24"

     

    18x24" (Simple): 20x26"

    18x24" (Standard): 26x32"

    18x24" (Deluxe): 28x34"

     

    24x32" (Simple): 26x34"

    24x32" (Standard): 32x40"

    24x32" (Deluxe): 34x42"

     

    I would love a poster of (blank) but y'all don't have it. Do you take requests?

    Absolutely! A commissioned poster usually costs between $4,500 - $6,000 if you'd like to own the rights to the design. However, we love getting feedback about our current designs, and requests for new ones are always welcome. Don't forget to include some reference photography with your emailed request. Inspiration always helps the creative process. We have an ongoing "to-do" list, but we will often prioritize cities / locations that we receive a large amount of requests for.

    I need postcards for my wedding / event. How do I order those?

    All of our 1,800+ designs are available as postcards or notecards. However, we do not offer custom printing (e.g. "Save the Date" text) on the back or front of our cards. You are welcome to take our cards to your local printer to add custom text.

    ​How do I become a wholesaler?

    Please email wholesale@andersondesigngroup.com to submit a wholesale inquiry. We will provide you with the next steps if you qualify.

    ​May I license your images?

    You must receive expressed written consent & sign a license agreement with us before becoming a licensee. Send us your information to file your licensing request.

    Are your designs reproductions of vintage artwork?

    No, all of our designs are original pieces. Our first collection (the Spirit of Nashville) was born in 2004. Many of our illustrations are rendered in an early 20th century style (such as the WPA-inspired National Parks series). All of our artwork is copyrighted and is not public domain.

    Are you Hatch Show Print?

    Surprisingly, we get this question a lot. No, we are not Hatch, but we are big fans (and neighbors)! Hatch uses a block letter-press printing process and has been creating posters for 100+ years. We begin all of our poster art with a hand-illustrated process that is then uploaded and finished digitally. We do not do concert posters either.

    ​Do you have originals of the posters for sale?

    Since most of our designs are finished on the computer, few "originals" of our illustrated posters exist. Some of our posters are based on original acrylic or oil paintings, such as the Kai Carpenter Collection. Please email info@andersondesigngroup.com if interested in purchasing.

    ​How are your prints shipped?

    Posters are carefully rolled, placed in sealed plastic sleeves and packaged in cardboard tubes.​ ​We ship via USPS, UPS, and Fedex with rush options available.​ Framed prints are packed out with protective materials in a sturdy cardboard box and shipped with shatterproof plexiglass.​

    ​Are your prints standard frame size?

    We strive to make framing as inexpensive and easy as possible. Our two most popular print sizes fit standard 11x14 and 18x24" frames.

    ​What if I want to order just one postcard?

    Because of production costs, the minimum number of postcards / notecards we can print is ​8 cards. You can choose 8 of the same design or use our Build-Your-Own Set feature and choose 8 different designs!

    ​Do you offer bulk discounts?

    Yes, ​for orders $300 or more, ​please use coupon code Bulk15 for 15% off.

    ​Do you have stores all over the US?

    Though we do wholesale and distribute our ​work throughout the US, the one and only Anderson Design Group Studio Store is located in Tennessee at 116 29th Avenue North Nashville, TN 37203. We are currently undergoing renovations so our studio store is open only to curbside pick-up orders.

    I am an artist. Can you sell my work?

    Sorry, we do not carry or sell artwork​ by anyone outside of our team of artists.

    What kind of paper are your posters printed on?

    Our posters are printed on acid-free, archive-grade paper.

      What if I cannot find ​the design I want?

      Utilizing the "search bar" is always a great way to start. If you still aren't finding what you're looking for, ​the item may be​ ​out of ​print, no longer available, or yet to be created!

      Do you have gift cards?

      Yes! ​​Take a look at your gift card options​.​

      How do I remove myself from your email list?

      ​We usually send​ 4-5 emails a month and a few more around Christmas or when we have ​a ​special sale. But if you want to opt out, just hit the "unsubscribe" button at the bottom of any of our promo emails.

      Does the image on your site accurately represent what I will be sent?

      We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate or​ ​prints may​ ​slightly​ ​vary. If you are not satisfied with the product you receive, please refer to our Return Policy.

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