What are your shipping rates? 

We offer free Ground shipping for orders $49+. While we do ship internationally, this free option does not apply for orders that are delivering outside of the U.S.

If you’re needing to expedite your order, please reach out to us for rates: support@andersondesigngroup.com.

Is there anything I cannot return?

Due to the custom printing process for some of our items, we do not accept returns or exchanges for framed or unframed prints, canvases, mini canvases, metal signs, build-your-own postcards, notecards, and calendars.

For all other products, please use whichever shipping method you prefer and send back to:

ATTN: RETURNS (order # here)

Anderson Design Group

116 29th Avenue N.

Nashville, TN 37203

Once we receive your item(s) back in perfect condition, we will issue a refund.

Is your Nashville shop open?

Our storefront is closed to the public, but curbside pick-up remains an option Monday - Friday from 10 a.m. - 5 p.m. Feel free to check in with Made in TN in the L&L Market and 12 South locations and Holiday Inn at Vanderbilt for our Nashville-themed gifts & souvenirs.

Do you ship internationally?

Yes! We now offer international shipping via DHL Global. Please choose your corresponding shipping country at checkout to view pricing + fees.

Due to third party vendor agreements, we do not ship metal signs or canvases internationally.

Help! My puzzle is missing a piece / is mismatched with what is shown on the box. How can I get a replacement?

AmericanFlat was a puzzle licensee of ours who printed & distributed for us from 2020 - 2023. If your puzzle was made by AmericanFlat, they unfortunately cannot remedy missing or defective pieces anymore as they no longer produce puzzles. We recommend reaching out to the business you purchased from to try and get a refund.

If your puzzle was produced by My Puzzle, contact them here: support@mypuzzle.com

If your puzzle was produced by MasterPieces, contact them here: https://www.masterpiecesinc.com/pages/missing-puzzle-pieces

You're welcome to check out our other wonderful & reliable puzzle vendors like: us.mypuzzle.com, True South Puzzle Company, MasterPieces, Inc., and DesignWorks Ink.

Do you offer custom sizes for your poster art?

Yes, we offer custom sizing for our art prints. The cost for a custom-sized art print is $25 + the price of the next-size-up option. (For example, if you want a 17x22" design, the cost would be $25 + $44.99.) Please send your custom size requests to support@andersondesigngroup.com.

We cannot customize the sizing of our metal signs & canvases.

We do not offer this service during the months of November & December due to the holiday rush.

What if I want to order just one postcard?

Because of production costs, the minimum number of postcards / notecards we can print is 8 cards. You can choose 8 of the same design or use our Build-Your-Own Set feature and choose 8 different designs!

We have a few individual Gateway Arch, Indiana Dunes, White Sands, and New River Gorge postcards on-hand. Please email us with your shipping address and we will send an online invoice to you for the postcard(s) + postage.

Do you offer bulk discounts?

We offer a 15% off military discount for those who have served or are currently serving -- please message us for code details. Alternatively, sign up for our newsletter at the bottom of our website to receive a 10% off discount code. Monthly e-blasts will reveal any & all upcoming sales.

How can I receive just one National Park sticker?

Our National Parks licensee, Tourist Courts, produces many of our National Park products —feel free to visit their website for individual stickers, magnets, mugs, keychains & more!

I need postcards for my wedding / event. How do I order those?

All of our 3,000+ designs are available as postcards or notecards. However, we do not offer custom printing (e.g. "Save the Date" text) on the back or front of our cards. You are welcome to order our cards with a blank backside and take them to your local printer to add custom text.

How can I frame your postcards?

Our postcards are printed in peculiar sizes (4.25” x 6” and 4.5” x 6”) so they won't fit in a standard frame, but we suggest dropping them off at a local framer or check out websites like Amazon, Etsy, eframe.com, or Mirage Outlet that offer custom postcard-sized frames. Another option would be to check out some tips from a customer of ours that creatively displayed our postcards in his space -- here's a direct link to our Q&A blog with him: https://www.andersondesigngroupstore.com/blogs/news/q-a-adg-superfan.

May I license your images?

You must receive expressed written consent & sign a license agreement with us before becoming a licensee. Send us your information to file your licensing request.

How do I become a wholesaler?

Please email wholesale@andersondesigngroup.com to submit a wholesale inquiry. We will provide you with the next steps if you qualify.

I would love a poster of (blank) but I don’t see it available. Do you take requests?

Absolutely! A commissioned poster usually costs between $4,500 - $6,000 if you'd like to own the rights to the design. However, we love getting feedback about our current designs, and requests for new ones are always welcome. Don't forget to include some reference photography with your emailed request. Inspiration always helps the creative process. We have an ongoing "to-do" list, but we will often prioritize cities / locations that we receive a large amount of requests for.

What kind of paper are your posters printed on?

We use digital printing methods on acid-free, gallery-grade paper with high quality aqueous inks.