Frequently Asked Questions
Happy Holidays, y’all! Please read the info below carefully for details on our Christmas season. Also, please make note that we are a small family business and are only open Monday - Friday 10 a.m. - 5 p.m. (our shipping elves rest on the weekends!) so we will respond to your emails and process orders only in that window. We kindly ask for your patience with us during this time & thanks so much for supporting us!
Shipping
What is the last day I can order for Christmas delivery?
Our order cut-off for pre-Christmas delivery is Monday, December 11th for:
- Canvases & mini canvases
- Framed art prints
- Build-your-own calendars, postcards and notecard sets
- Bulk postcard & notecard sets
- Metal signs
- Home Accents (pillows, blankets)
- Gallery wall sets
Our order cut-off for pre-Christmas delivery is Monday, December 18th for:
- Unframed art prints
- Books
- Calendars
- Puzzles
- Stickers
- Board Games & Puzzles
- Apparel (socks & hats)
After this date, we can no longer ensure that your order will arrive before Christmas. If an order is going to be placed after this date, please email us to upgrade to expedited shipping and we’ll get an online invoice sent to your email.
How long will my order take to process?
Please visit our Product pages to see specific timelines on processing in bold & red at the top of each page.
How can I track my order?
You will receive a second email (double check your spam folder!) with a tracking number included. Often we will print the shipping label 24-48 hours before the order leaves our studio.
Once an order leaves our studio, we cannot make any changes to the shipping address. UPS does not provide us with any further info than what is shown on the tracking system online so we have no insight on delays or lost packages.
What do I do if my package is lost or damaged?
If your package has been marked as delivered but hasn’t arrived, please wait 48 hours and check in with neighbors, apartment managers, or mail rooms first before reaching out to us.
Please note that once a package has left our facility, it is out of our hands, and we will not be responsible for any lost or stolen packages.
If your package has been damaged, please send us an email with your order number and photos of the damage: support@andersondesigngroup.com. We will file a claim with UPS and will resend your order ASAP.
Do you ship internationally?
Unfortunately, we no longer offer shipping outside of the United States as import duties & fees around the globe have recently become too cost prohibitive.
We recommend Googling “U.S. forwarding service to ____” to arrange delivery of your order. We do not suggest a specific service as they all vary in pricing & features, but once decided, it will provide a U.S. address that can be used at checkout on our website.
We do not have stockists or licensees available outside of the USA at this time and we do not sell our artwork digitally.
Curbside Pick-Up
What are your curbside pick-up hours?
Our curbside pick-up hours are Monday - Friday 10 a.m. - 5 p.m. You will receive a second email once your order is ready to pick-up — please do not come before you receive a pick-up email as we may not have your order ready yet.
Unfortunately, due to our high volume of orders during this time we are not offering same-day pick-up.
If you chose Pick Up at checkout but would like to have it shipped instead, please email us and we’ll send an online invoice for the ship fee. Once it’s paid, we’ll get it sent your way!
Is your studio store open?
We are not open to the public. We no longer carry souvenirs, but you can visit Made in TN (Charlotte Pike and 12 South locations) for our smaller gift items (ornaments, magnets, mugs, etc.).
Returns & Exchanges
How do I return / exchange my order?
If the product arrived damaged or defective, we will pay shipping costs for your replacement. Custom print-on-demand items cannot be returned or exchanged. These items include: Framed or unframed prints, canvases, mini canvases, metal signs, build-your-own postcards, notecards, calendars, and home accents. We recommend regifting or donating these items!
If your order is not a custom print-on-demand product and arrived in good condition but you would like to choose a different item (or just return for a refund), you are responsible for the cost to ship the item back to us and to reship the new item. Returned items must arrive in perfect condition in order to be exchanged / refunded.
Please send back to us via UPS or FedEx at:
ATTN: RETURNS (order # here)
Anderson Design Group
116 29th Avenue N.
Nashville, TN 37203
Gift Wrapping & Gift Notes
Do you offer gift wrapping?
We do not gift wrap orders, but you’re welcome to leave a gift note at checkout! Pricing information is not attached to our packing slips.
Due to our streamlined production, our canvases, metal signs, and home accents (pillows + blankets) do not ship with gift notes attached. Please plan ahead for an alternative way to relay your gift note. We apologize for this inconvenience!
Missing Pieces or Defective Puzzles
Help! My puzzle is missing pieces! What should I do?
Please contact AmericanFlat here: https://www.americanflat.com/pages/adgpuzzle or
call 1-646-971-9911. They will do everything they can to make sure you get a good puzzle from their current stock!
If you’re missing pieces from a us.mypuzzle.com puzzle, please contact them on their website or give them a call: (855) 588-9137.
Custom Sizing, Projects, and other FAQ's
I love your ___ design! Can I get it in a size that is not listed?
The cost to change sizing is a $25 fee plus the price of the print the next size up.
Due to our holiday rush season, we do not offer custom sizing during November and December. Please check back in with us in January with a link or screenshot to the specific design you’re wanting and your shipping address — we will provide further info from there!
We are also not taking on any custom illustration projects during the holidays, but please email us in January with as much info as possible on your business / project and what you’re looking for in a custom piece: support@andersondesigngroup.com.
What if I want to order just one postcard?
Because of production costs, the minimum number of postcards / notecards we can print is 8 cards. You can choose 8 of the same design or use our Build-Your-Own Set feature and choose 8 different designs!
We have a few individual Gateway Arch, Indiana Dunes, White Sands, and New River Gorge postcards on-hand. Please email us with your shipping address and we will send an online invoice to you for the postcard(s) + postage.
Do you offer bulk discounts?
Yes, for orders $300 or more, please use coupon code Bulk15 for 15% off. If your order doesn’t reach that amount, sign up for our newsletter at the bottom of our website to receive a 10% off coupon code.
How can I receive just one National Park sticker?
Our National Parks licensee, Tourist Courts, produces many of our National Park products —feel free to visit their website for individual stickers, magnets, mugs, keychains & more!
I need postcards for my wedding / event. How do I order those?
All of our 3,000+ designs are available as postcards or notecards. However, we do not offer custom printing (e.g. "Save the Date" text) on the back or front of our cards. You are welcome to order our cards with a blank backside and take them to your local printer to add custom text.
How can I frame your postcards?
Our postcards are printed in peculiar sizes (4.25” x 6” and 4.5” x 6”) so they won't fit in a standard frame, but we suggest dropping them off at a local framer or check out websites like Amazon, Etsy, eframe.com, or Mirage Outlet that offer custom postcard-sized frames.
Another option would be to check out some tips from a customer of ours that creatively displayed our postcards in his space -- here's a direct link to our Q&A blog with him: https://www.andersondesigngroupstore.com/blogs/news/q-a-adg-superfan.
May I license your images?
You must receive expressed written consent & sign a license agreement with us before becoming a licensee. Send us your information to file your licensing request.
How do I become a wholesaler?
Please email wholesale@andersondesigngroup.com to submit a wholesale inquiry. We will provide you with the next steps if you qualify.
I would love a poster of (blank) but I don’t see it available. Do you take requests?
Absolutely! A commissioned poster usually costs between $4,500 - $6,000 if you'd like to own the rights to the design. However, we love getting feedback about our current designs, and requests for new ones are always welcome. Don't forget to include some reference photography with your emailed request. Inspiration always helps the creative process. We have an ongoing "to-do" list, but we will often prioritize cities / locations that we receive a large amount of requests for.