Happy Holidays, y’all!

Please read carefully the info below for details on our Christmas season. Also, please make note that we are a small family business and are only operating Monday - Friday 10 a.m. - 5 p.m. (our shipping elves rest on the weekends!). We will respond to your emails and process orders only in that window.

We kindly ask for your patience with us during this time & thank you so much for supporting us!

Shipping

What is the last day I can order for delivery before Christmas?

**UPDATE: FRAMED ART PRINTS and CANVASES must be ordered by Friday, December 6th for pre-Christmas delivery. 

Our cut-off day for pre-Christmas delivery is Friday, December 13th. After this date, we can no longer ensure that your order will arrive before Christmas. If an order is placed after this date, please email us and we’ll send an online invoice to your email for expedited shipping up-charge: support@andersondesigngroup.com.

How long will my order take to process?

Please visit our Product pages to see specific timelines on processing in bold & red at the top of each page.

How can I track my order?

You will receive a second email (double check your spam folder!) with a tracking number included. It will update with an exact delivery date & time once it’s in transit.

How long does it take to ship my order?

Depends on where we’re sending to! We ship all of our products from Nashville except for our canvases (shipped from Colorado), metal signs (shipped from Texas), and home accents (shipped from North Carolina).

*Please note that USPS, UPS, and FedEx does not provide us with any further info than what is shown on the online tracking system, so we have no insight on delays or lost packages.

What do I do if my package is lost or damaged?

If your package has been marked as delivered but hasn’t arrived, please wait 48 hours and check in with neighbors, apartment managers, or mail rooms first before reaching out to us. Please note that once a package has left our facility, it is out of our hands, and we will not be responsible for any lost or stolen packages.

If your package has been damaged, please send us an email with your order number and photos of the damage: support@andersondesigngroup.com. We will file a claim with the shipping service used and will resend your order ASAP.

Do you ship internationally?

Yes! Please let us know if you do not see your shipping country at checkout. Due to third party vendor agreements, we do not ship canvases or metal signs internationally.

Curbside Pick-Up

What are your curbside pick-up hours?

Our curbside pick-up hours are Monday - Friday 10 a.m. - 5 p.m. You will receive a second email once your order is ready to pick-up — please do not come before you receive a pick-up email as we may not have your order ready yet. Unfortunately, due to our high volume of orders during this time, we are not offering same-day pick-up.

*We will be closed Tuesday, December 24th — Wednesday, January 1st for holiday break. We will not be processing orders during this time and curbside pick-up will not be available until we return on Thursday, January 2nd.

Is your studio store open?

We are not open to the public. For Nashville souvenirs and smaller gift items (ornaments, magnets, mugs, etc.), you can visit Made in TN at the L&L Market or 12 South locations.

Returns & Exchanges

How do I return / exchange my order?

Due to the custom printing process for some of our items, we do not accept returns or exchanges for framed or unframed posters, canvases, mini canvases, metal signs, build-your-own postcards, notecards, and calendars. We recommend regifting or donating these items!

For all other products, you can send back to us via the shipping service of your choice to:

ATTN: RETURNS (order # here)

Anderson Design Group

116 29th Avenue N.

Nashville, TN 37203

Once we receive it back to our studio in perfect condition, we will issue a refund.

Gift Wrapping & Gift Notes

Do you offer gift wrapping?

We do not gift wrap orders, but you’re welcome to leave a gift note at checkout! Pricing information is not attached to our packing slips.

Due to their streamlined production, our canvases and metal signs do not ship with gift notes attached. Please plan ahead for an alternative way to relay your gift note.

Missing Pieces or Defective Puzzles

Help! My puzzle is missing pieces! What should I do?

AmericanFlat was a puzzle licensee of ours who printed & distributed for us from 2020 - 2023. If your puzzle was made by AmericanFlat, they unfortunately cannot remedy missing or defective pieces anymore as they no longer produce puzzles. We recommend reaching out to the business you purchased from to try and get a refund.

If your puzzle was produced by My Puzzle, contact them here: support@mypuzzle.com

If your puzzle was produced by MasterPieces, contact them here: https://www.masterpiecesinc.com/pages/missing-puzzle-pieces

Custom Sizing & Projects

I love your ___ design! Can I get it in a size that is not listed?

Due to our holiday rush season, we do not offer custom sizing during November and December. Please check back in with us in January with a link or screenshot to the specific design you’re wanting and your shipping address — we will provide further info from there!

We are also not taking on any custom illustration projects during the holidays, but please email us in January with as much info as possible on your business / project and what you’re looking for in a custom piece: support@andersondesigngroup.com.