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STORE POLICY:

Shipping info:

We ship anywhere in the continental USA and to some select countries via FedEx (extra charges may apply for Hawaii and Alaska). We do not ship to P.O. boxes. We advise against shipping to locations where no one is available to receive it, or where the items would be exposed to the elements.

Pick-up Info:

You can save on shipping & handling charges by shopping at our store or picking up your online order in-person. Please allow at least 5 business days for your (non-framed) order to be prepared. The pick-up option excludes canvas and t-shirt orders.

Find the Anderson Design Group Studio Store at: 116 29th Ave. N., Nashville, TN 37203. Phone: 615-327-9894.

Picking up framed prints:

WE WILL CALL YOU when your order is ready for pick-up (framing can take up to 7 business days).

Normal business hours:

Monday–Friday from 9:00 am to 5:30 pm (CST), and Saturdays from 11 am to 4 pm.

Payment Info:

We accept Visa, Mastercard, American Express and Discover for online and in-store orders.

Return / Cancellation Policy:

We want you to be completely satisfied with your purchase. If you are not, let us know within 30 days of receipt and we will exchange your merchandise for another item of similar value. If the product arrived damaged or defective, we will pay shipping costs for your replacement, (as long as you follow the steps below under Damaged Deliveries). If your order arrived in good condition, but you just changed your mind and would like to choose a different item, you are responsible for the cost to ship the item back to us and to reship the new item. Returned items must arrive in perfect condition in order to be exchanged.

As most of our products are print-on-demand, orders may not be cancelled after they're placed. Please double-check your product, size, and design choice(s) before checking out.

Call us at 615-327-9894 between 9:00 and 5:30 pm CST and let us know how we can help you. You may also e-mail us at: support@AndersonDesignGroup.com.

Damaged Deliveries:

On rare occasions, FedEx may lose or damage a shipment. If your order arrives visibly damaged, please give it back to the delivery person so the package can be returned and FedEx can file a damage claim. If the package has been delivered and you find it damaged, please take photos of the damaged package / products and email us at support@AndersonDesignGroup.com. Please maintain the package as-is in case FedEx needs to pick it up. We will file the damage claim and ship your replacement order to you.

Missing Deliveries:

If your merchandise does not arrive within 7 days of placing your order, feel free to call us at 615-327-9894, and we will track your order and find out what happened to it.

WARNING ABOUT DRY-MOUNTING OUR PRINTS:

Please tell your framer NOT to use a heated process to dry-mount our prints. Some of our prints are produced digitally, and exposure to extreme heat in a dry-mounting process could ruin the art. Since it is very hard to tell the difference between an offset print and a digital print, we recommend that you do NOT apply a hot dry-mounting process to any of our prints.

PRIVACY POLICY:

Your privacy is important to us. To better allow you to understand the collection of information on this site, we have prepared this privacy statement. This policy discloses how we collect, protect, use and share information gathered about you on our Web site. We hope this explanation of the services and technical functioning of this site make you more at ease while learning about us. While visiting our site there are or may be opportunities for you to enter contests, order products, vote in polls, express your opinion or request additional information. The information collected at these areas may include: name, address, email address, mailing address, telephone number, fax number, credit card information and information about your interests as related to the products offered by Anderson Design Group. Depending on what you purchase, we may also need to collect other personal information, like your clothing size. There are also areas on the site where you may submit another person's name, email address, phone number and mailing address. Anderson Design Group may also collect non-personally identifiable information when you visit our site such as the type of browser you are using (e.g. Firefox, Internet Explorer), the type of operating system you are using, (e.g., Windows or Mac) and the domain name of your Internet Service Provider (ISP). Collection of this information may not be readily apparent. For instance, when you come to our site your IP address is collected to enable our server to send online information you are requesting. This information is not personally identifiable. Anderson Design Group uses information collected through technology to make our site more interesting and useful to you as described below.

How We Use the Information:

Anderson Design Group may use the information you provide about yourself to fulfill your requests for our products within our shopping area to respond to your inquiries about our products. This information may be used to communicate with you-such as to notify you when you have won a contest, to fulfill a request by you for a catalog or information, or to contact you about your account with us. Anderson Design Group will use the information you provide about others to allow us to send them gifts you have purchased on their behalf. From time to time, we also may use this information to offer our products or services to them. We sometimes use the non-personally identifiable information we collect to improve the design and content of our site and to enable us to personalize your Internet experience. Anderson Design Group may utilize this information to analyze site usage and marketing/advertising programs. We may disclose personally identifiable information in response to legal process, for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency's request. Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you personally identifiable information we collect will never be disclosed in a manner that is inconsistent with this Privacy Notice. Anderson Design Group will not use or transfer personally identifiable information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses. If you do not wish to have personally identifiable information kept on file here, please do not make online requests or orders.

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